FAQ

Q. [MBC Virtual Live Festival with Coupang Play] Important Ticketing Information

Q. [How to Use] Information on 4K and HDR support for live sports broadcasts

Q. [Playback Inquiry] I can hear the audio, but the screen is black, showing no video at all.

Q. [How to Use] 4K resolution is supported on smart TVs.

Q. [How to Use] Can I delete my watch history?

Q. [Rent or Buy] How do I delete purchased titles?

Q. [How to Use] I’d like to change the subtitle size and style.

Q. [How to Use] How many devices can I use simultaneously with one account?

Q. [How to Use] I want to hide the scores of completed sports matches.

Q. [Notice] CoupangPlay live chat policy

Q. [Notice] The Sports Pass subscription purchased on an Android device was unexpectedly refunded.

Q. [How to Use] I’d like to cancel my Sports Pass and request a refund.

Q. [How to Use] What is Sports Pass Club?

Q. [How to Use] What is Sports Pass?

Q. [Notice] CoupangPlay review policy

Q. [Playback Inquiry] The video quality is capped at 480p on Android devices.

Q. [How to Use] How do I verify my age?

Q. [How to Use] The model name of my iPhone (iPad) shows up differently.

Q. [Notice] WOW Membership Monthly Fee Change

Q. [Notice] Coupang Play App/Website Update Guide

Q. [How to Use] What is Coupang Play Club?

Q. [Notice] Information on Agencies for User Protection

Q. [Content] The Entertainment/Current Affairs content is not being updated.

Q. [How to use] Coupang Play is officially supported on Apple TV.

Q. [Rent or Buy] How do I own or rent titles?

Q. [Rent or Buy] On which devices can I purchase and watch?

Q. [Buy or Rent] How can I watch the content, and how long is it available?

Q. [Rent or Buy] How do I redeem event coupons?

Q. [Buy or Rent] I’d like to receive a refund for the content I purchased.

Q. [Playback Inquiry] Coupang Play does not open in the Firefox browser.

Q. [How to use] Coupang Play is officially supported on Android TV.

Q. [How to Use] New Content Review and Rating Features

Q. [How to Use] I want to delete a review that I can write.

Q. [How to Use] I would like to report an inappropriate review.

Q. [Playback Inquiry] I'm seeing PL-ERR-ENCRYPTED / PL-ERR-DECODE errors while watching on Chrome, Edge, or Whale browser.

Q. [How to Use] A new iOS AirPlay feature has been added.

Q. [Content] I'm curious about how to use news content.

Q. [Content] What news videos are offered?

Q. [Content] Message Displayed During News Viewing: Scheduled Transmission System Maintenance

Q. [How to Use] Can I use Coupang Play on a smart TV?

Q. [How to Use] Which TV models support the Smart TV app?

Q. [How to Use] How do I find the Coupang Play app on my smart TV?

Q. [Content] The content is slightly different from the original broadcast I watched.

Q. [Member/Sign In] Who has access to Coupang Play?

Q. [Member/Sign In] How do I sign up?

Q. [Member/Sign In] How do I sign up for WOW Membership?

Q. [Member/Sign In] Where do I cancel my WOW Membership/close my Coupang account?

Q. [Member/Sign-in] Notice Regarding Account Sharing

Q. [How to Use] How can I download the app?

Q. [How to Use] Can I use it overseas?

Q. [How to Use] What devices can I use to watch Coupang Play?

Q. [How to Use] How many devices can I register?

Q. [Member/Sign In] What is a profile?

Q. [Member/Sign In] How do I create a profile?

Q. [Profile] What is a kids profile?

Q. [Member/Sign In] I want to delete a profile.

Q. [Member/Sign In] I forgot my Kids Mode PIN.

Q. [How to Use] What features are available in the Coupang Play player?

Q. [How to Use] What settings can I adjust?

Q. [How to Use] How do I find content?

Q. [How to Use] I want the next episode of the series to play automatically.

Q. [How to Use] I want to save videos to watch later.

Q. [How to Use] How do I download content?

Q. [How to Use] I can’t play the downloaded content.

Q. [How to use] The download isn’t working.

Q. [How to Use] Do I have to use mobile data when I download content?

Q. [Playback Inquiry] A text cursor appears on the screen in the PC version.

Q. [Playback Issues] The video keeps buffering and the app is unstable.

Q. [Playback Inquiry] Various errors encompassing video, audio, synchronization, subtitles, information, download, etc.

Q. [Notice] I would like to share feedback on the content or service.

Q. [Notice] Harmful media content for youth is being exposed.

Q. [Notice] How to submit opinions on youth protection and request damage-related consultation

Q. [Notice] Where should I contact if a service outage or problem occurs?