FAQ

Coupang Play offers the best viewing experience through high definition (4K) and vivid colors (HDR), allowing you to enjoy live sports broadcasts in a more vivid and immersive way across all platforms.

4K and HDR picture quality is available on devices that support these features, with the latest app version, and in a stable network environment.

Supported video quality may vary depending on the manufacturer, model, settings, and compatibility of your device. Please contact your device manufacturer to check whether your device supports 4K/HDR.

■ 4K/HDR live sports streaming is available for select leagues and matches, and is exclusive to Sports Pass subscribers.
■ When watching via a TV or monitor, the TV or monitor, the device, and the connection cable must all support 4K and HDR.

※ For live sports broadcasts, the commentary team and operational setup may be adjusted depending on on-site circumstances.

※ Sports replay content (highlights, full matches, etc.) is currently available in up to 4K on TVs and mobile devices, and in up to 1080p on the PC web version for service stability. We appreciate your understanding.

Coupang Play will continue to expand its support to allow you to enjoy high-quality content on more devices.

Coupang Play supports content playback in up to 4K resolution on smart TV devices.

Devices that currently support 4K resolution are as follows:

■ LG Smart TV webOS 3.5 (2017 model) or above
※ However, the TV device must be a model that supports UHD.

■ Samsung Smart TV Tizen 3.0 (models manufactured after 2017) or above
※ However, the TV device must be a model that supports UHD.

We plan to continue updating so that you can watch in 4K resolution on various devices.

If you’d like to delete your watch history, follow these steps:
 

■ [Profile] → Click [Watch History] → Click the [More] (three dots) button on the right side of the title → Select [Remove from Watch History]

To watch content rated for adults only, a one-time age verification is required.

Coupang Play has introduced profile-based age verification to strengthen viewing restrictions by age. Please note that each profile within an account must complete a one-time age verification process.

For instructions on how to verify your age, please refer to the information below.

■ Mobile/Tablet App

① Open the Coupang Play app

② Play the adult-rated content you wish to watch

③ In the age verification popup, tap [Verify Age]

④ Select your mobile carrier and agree to the terms → Proceed with age verification via [PASS] or [SMS Verification]

■ Web version

① Go to the Coupang Play web version (www.coupangplay.com)

② Play the adult-rated content you wish to watch

③ Click [Verify Age]

④ Select your mobile carrier and agree to the terms → Proceed with age verification via [PASS] or [SMS Verification]

- Age verification is only available on mobile/tablet apps and computers. Please complete the verification on one of these devices before watching on a Smart TV.

- Age verification is conducted through Korea Mobile Certification (KMC) and remains valid for one year. Only users aged 19 and older are eligible. Please note that verification is available starting from your birthday in the year you turn 19.

Please note that the iOS device information in [Profile] → [Settings] icon on the top right → [Registered devices] displays the device code number (or identification code), not the device model name.
For example, the iPhone 15 devices appear as iPhone15,4 and the iPhone 15 Pro devices iPhone16,1. For more detailed information about the device code number (or identification code), we recommend you contact Apple Support.

Coupang Play takes every possible measure to ensure safe use of the service. If you have any further inquiries, please contact Coupang Play Customer Service(1600-9800).

Coupang Play Club is a reward program introduced to provide richer experience to WOW members.

Coupang Play Club, which is an exclusive reward program for WOW members, provides benefits such as admission to Coupang Play's original content studios such as SNL and eligibility for various ticket application events based on the points earned through watching content on Coupang Play.

You can check your points and ongoing events arranged by Coupang Play Club at the top of the [Profile] menu in the Coupang Play app. The higher your points and rank, the higher your chances of winning the events. Check out the tips below to help you earn more points.

■ Visit Coupang Play often

■ Indulge in the shows you love

■ Watch on various types of device

■ Plus, have fun wherever on Coupang Play

We hope you enjoy Coupang Play more with the wide variety of Coupang Play Club benefits we offer!

If you have any inquiries regarding Coupang Play Club events, please contact Coupang Play Customer Service (1600-9800) at any time and we will be happy to assist you.

Coupang Play is available on Apple TV from March 23, 2023. The Coupang Play Apple TV app is supported on Apple TV devices running tvOS 14.0 or later. Download the app by following the path below and watch on a greater variety of devices!

■ Home → App Store → Search for ‘Coupang Play’ → Install

Please note that on Apple TV, the following features will become available in the future.

■ Live Menu
■ Kids Profile
■ My List page
■ Search feature for My Purchases and purchased content

For inquiries while using the service, please contact Coupang Play Customer Center(1600-9800) or go to [Profile] in the Coupang Play app → [Settings] icon at the top right → [Leave a comment].

Coupang Play supports AirPlay from iOS 1.14.1. Select screen mirroring on your iOS mobile device or click the AirPlay icon located at the top right of the Coupang Play app player to connect. When mirroring, don't forget to make sure that the TV device and the mobile device you're trying to connect are on the same network!

If you are using a version older than 1.14.1, you can use it after updating to the latest version of Coupang Play . Enjoy Coupang Play content on a bigger screen with AirPlay!

For Android devices, you can search for Coupang Play in the Google Play Store, and for iOS devices, you can search for Coupang Play in the App Store to download the app.

Please note that the Coupang Play app is only available for download from app stores linked to accounts registered in the Republic of Korea.

Coupang Play is currently available only in Korea, so please note that its use may be limited overseas. We kindly ask for your understanding if you are currently traveling abroad or have moved to another country.

You can register up to 5 devices per account, and you can watch content only on registered devices. When the maximum of five devices has been registered, you will need to remove one of the existing devices before registering a new one.

You can freely delete or add devices at the following path, except for the device currently in use.

■ [Profile] → [Settings] icon at the top right → [Registered Devices]

Please explore a variety of content on Coupang Play using [Search] on the Coupang Play app or website!
To find what you want to watch faster, please enter the keywords below in the search bar.

■ Korean subtitles: Content available with Korean subtitles

■ English subtitles: Content available with English subtitles

■ Coupang Originals/Coupang Play Exclusives:  Titles only available on Coupang Play, including Coupang Play Series, Coupang Play movies, and Coupang Play exclusives.

■ New dramas/new movies/new: Newly launched titles

■ Rent or Buy: Content that you can own or rent through Rent or Buy

Coupang Play content is provided using files processed and supplied by the broadcasting companies or distributors that hold the copyrights. Please note that the upload of the latest or certain episodes may be delayed or restricted depending on the circumstances of the copyright holders.

You can keep downloaded content for 30 days from the time of download. Once played, it will remain available for 48 hours. Expired content can be re-downloaded from the content detail page without any limit on the number of downloads.

For certain content, downloads are not available due to copyright holder restrictions.

Additionally, titles available to Rent or Buy cannot be downloaded.

We ask for your understanding.

Please note that downloading content using mobile data may result in excessive data charges.
You can change Settings to allow downloads only in Wi-Fi environments.

■ Go to [Profile] → [Settings] icon on the top right → [Download on Wi-Fi only]

Coupang Play offers the Sports Pass service for a richer and more varied sports content viewing experience.

A Sports Pass subscription offers unlimited access to exclusive broadcasts, premium sports content, and specially produced content, including exclusive interviews with athletes and expert match analyses, available only on Coupang Play.

You can experience Sports Pass on the following devices:

- Smartphones and tablets (iOS, Android)
- Web browsers (Chrome, Edge, Safari, etc.)
- Smart TVs and streaming devices (Android TV, webOS TV, Apple TV, Chromecast, etc.)

※ Sports Pass offers the same experience to both non-WOW and WOW Members (up to 4K video quality etc.). For more information, please refer to the Sports Pass purchase page.

※ Content included in Sports Pass may change according to service policies.

Sports Pass Club is an exclusive event program for Sports Pass subscribers.

You can check your score and ongoing events in the Coupang Play mobile app under the Profile menu.

The higher your score and ranking, the greater your chances of winning events. Check out the top tips below to get more benefits:

■ Keep your Sports Pass subscription
■ Watch live sports often
■ Visit Coupang Play often and have fun
■ Plus, enjoy Coupang Play to the fullest

The events you can participate in vary depending on your Sports Pass Club score, which is calculated based on your usage history starting from the date you subscribed to Sports Pass after June 15, 2025.

Your Sports Pass Club score is only valid during your subscription period. If you cancel your subscription, your score will be reset. Upon re-subscribing, your score will begin to accumulate anew.

※ Program policies are subject to change.

If you haven’t watched any Pass or used any Pass-exclusive benefits (such as ticketing benefits or event participation) after paying for Sports Pass or any other Pass, you may cancel your subscription within the period for which the payment has been made.

■ How to cancel
- Cancellation: On the Coupang Play app or website, go to [Profile] > [My Subscriptions] > [View more (three dots) at the top right of your subscribed pass] > Select [Cancel Pass] 
- If you subscribed to Sports Pass or any other Pass via in-app purchase, cancellation must be requested directly through your payment provider.  
 ► Apple App Store customers: Cancel the pass directly via [Settings] > [Apple ID] > [Subscriptions] menu 
 ► Google Play customers: Cancel the pass directly via the [Google Play Store] > [Profile] > [Subscriptions] menu.

■ If you request a refund without having used any Pass
- You may cancel your Pass or Pass subscription and receive a refund. 
- If you subscribed using Coupay as your payment method, you can request a subscription cancellation by going to My Purchases > the three-dot menu at the top right of each content > the Refund button or by contacting Customer Service at 1600-9800. 
- If you made a payment via in-app purchase on iOS or Android, your subscription cancellation will be processed according to the refund policy of the respective app store, and you should request the refund through the store.

■ If you request a refund after using Sports Pass or any other Pass benefits 
- Benefits are available until the expiration date of the Sports Pass or any other Pass, and you will no longer be charged the monthly subscription fee after the Pass ends. 
- You can cancel auto-renewal through Settings > Manage Subscription or via the subscription management menu in your app store.

■ If you request the cancellation of your WOW Membership  
If you have any remaining time on your paid Sports Pass or any other Pass, you may use it only for the remaining period. 
※This policy may change in the future.

The method for changing your payment method for Sports Pass or any other Pass varies depending on the platform you used for payment. Please refer to the information below.

■ How to Change Your Payment Method for Sports Pass or any other Pass

- Customers who paid with Coupay: Coupang Play App / Web: [Profile] > [My Subscriptions] > [More (three dots) next to your subscribed pass] > Click the [Change Payment Method] button
- Customers who paid via Apple App Store: After adding a new payment method in [Settings > Apple ID > Payment & Shipping], move it to the top of the list to set it as the default payment method.
- Customers who paid via Google Play: Select the subscription in [Google Play > Payments & Subscriptions > Recurring Payments], then change the payment method.

■ Important Notes
- The updated payment method will be applied starting from the next billing date.
- In-app purchases are subject to each store's policies. For details, please contact Apple App Store or Google Play customer support.

The Sports Pass or any other Pass offered at a WOW price is an exclusive product of WOW Membership, and is subject to a different pricing policy from the standard pass.

If you do not maintain your WOW Membership, access to the WOW Member-exclusive Sports Pass or any other Pass will be restricted.
Therefore, your Sports Pass or any other Pass must be cancelled directly through the customer service center of the in-app payment provider you used for payment.
※ Refunds are processed according to the policies of each in-app payment provider (Google or Apple).

■ To use the WOW Member-exclusive Sports Pass or any other Pass again, please sign up for WOW Membership and resubscribe to the pass.
■ If you are not a WOW Member, you can subscribe to Sports Pass or any other Pass at the regular price and sign up again for WOW Membership via the Coupang Play app or website.

For additional inquiries, please contact Coupang Play Customer Service at 1600-9800.

Updated on: Wednesday, October 29, 2025

If an error occurs with your regular Sports Pass subscription payment, Coupang Play provides a 3-day grace period to allow you to update your payment method.

If the payment method is not updated within the grace period, your access to Sports Pass may be restricted—even if payment is successfully processed through Google in-app purchase.

Consequently, any invalid Google Pay transactions will be automatically refunded.

■ To continue your Sports Pass or other Passes, please choose one of the following options: 
- Re-subscribe to your Sports Pass or other Passes on the web version. 
- Complete the refund process for your Google payment and re-subscribe in the app.

Updated on: Wednesday, October 29, 2025

When playing 4K or HDR content on certain Android devices, the video may not display properly due to device compatibility issues.

■ Solution for Android phones and tablets
1. Update the Coupang Play app to version 1.127.0 or later.
2. To change the setting:
Go to Profile > Settings, then turn off 4K & HDR Playback.

■ Solution for Android TVs
1. Update the Coupang Play TV app to version 2.34.2 or later.
2. To change the setting:
Go to Settings > Device, then turn off 4K & HDR Playback.

■ Solution for smart TVs
1. Update the Coupang Play TV app to version 1.15.1 or later.
2. To change the setting:
Go to Settings > Device, then turn off 4K & HDR Playback.

If you still don’t see the setting after updating to the latest version, or if the issue continues after changing it, please restart your device or reinstall the app.

If you have any further questions, please contact our Customer Service at 1600-9800.

Updated on: Thursday, August 28, 2025

First, reboot the device you are using and then re-run the Coupang Play app to check if the same issue occurs.

If the same phenomenon persists, please follow the procedure below.

① Search for “DRM info” in the Play Store and install the DRM Info app.

② Reboot the device you were using.

③ After running the installed DRM Info app, check the ""Security Level"" value in the Widevine CDM section.

④ Check if the value is Widevine L1.

④ - 1 If the value is L3, please contact Customer Service of the manufacturer of the device you are using.

④ - 2 If the value is L1, please address as follows:

- Long press the Coupang Play app, select [App information], then select [Storage] in Coupang Play [Application Information] → Select [Delete Data], [Delete Cache] or reinstall the app and reboot → Run Coupang Play and see if it’s working successfully.

※ If you have any previously downloaded content when you’re about to delete the app data or to reinstall the Coupang Play app, you will need to re-download them after the data deletion or the app reinstallation.

Please be advised that the Firefox web browser is no longer be supported as of August 30, 2022. 

We apologize for any inconvenience in using the service. To watch Coupang Play in an optimized environment, please use a supported browser such as Chrome, Edge, Safari, or Whale.

If you're using the app with an unstable internet connection, video quality may degrade or the app may not function properly. Please connect using a stable Wi-Fi or mobile data network. To avoid excessive data usage, you can set the app settings to play or download content only over Wi-Fi.

If the issue persists, we recommend deleting and reinstalling the app or restarting your device.

We will continue striving to deliver better content and service.

Family profiles are permitted only for family members. Therefore, you are responsible for ensuring that your family members do not use your account for services other than Coupang Play.

If you share your Coupang account with a family member who uses a family profile, there is a possibility that the family member may access your personal information, use Coupang services other than Coupang Play without your permission, or make purchases using your account.

Coupang is not responsible for any issues that may arise from sharing your account with third parties, including family members, as in the cases mentioned above.

Multiple family profiles can be created to watch content based on individual tastes.
Services such as continue watching and content recommendations are provided in a differentiated manner for each profile, based on individual viewing history.

You can create up to 5 profiles under a single account, and each profile can be set to either Adult Mode or Kids Mode.

However, in accordance with Article 10 of the Coupang Play Terms of Service, please ensure that no third party other than family members uses the Coupang Play service through your profile. In particular, as the members are responsible for managing their IDs and passwords, we kindly ask you to exercise extra caution.

When you log in with a Kids Profile, only content rated for all ages, ages 7 and up, and ages 12 and up will show up, ensuring a safe viewing experience.

■ How to create your first Kids Profile

- [Profile] → Click the [Profile] icon at the top left → Select [Add] and then select [Kids Profile] mode to create a 4-digit Kids Mode password.

The steps for creating additional Kids Profiles are the same, and the Kids Mode password is automatically set to the same number as the first Kids Mode. Please note that you will need to enter the password when exiting Kids Mode and switching to another profile.

All profiles except the primary profile can be edited/deleted. However, the initially selected Kids/Adult mode cannot be changed. To switch modes, you will need to delete the profile and create a new one.

■ [Profile] → Click the [Edit] icon at the top right → Select the profile you want to delete → Click [Delete Profile]

※ Deleted profiles cannot be recovered, and their viewing history will be automatically deleted.

If you’ve forgotten your Kids Mode PIN or need to change it, you can reset it by verifying your identity through your WOW Membership email account.

■ How to reset the Kids Mode PIN

- [Profile] → [Settings] icon in the top right corner → [Kids Mode PIN] → Select [Verify via Email] → Verify your identity using your WOW Membership email account → Set a new PIN

To reset your PIN, please check whether the email from <no_reply@coupang.com> was sent to your Spam folder and ensure that you haven’t unsubscribed.

In addition, if you use a Naver email, please check your Billing/Payment folder.

If you’d like to delete content you’ve bought or rented, follow these steps:

■ [Profile] → Click [Rent or Buy] → Click the [More] (three dots) button on the right side of the title → Select [Delete Purchase History]

Titles with the Rent or Buy badge is available for either rental or permanent purchase.

You can find content available for Rent or Buy through the following paths:

■ How to access Rent or Buy content:
1. [Store] tab at the top of the home feed
2. [Profile] → [My List] → [All] tab, where content with the Rent or Buy badge is displayed
3. [Profile] → [My List] → [Rent or Buy] tab
4. Content search → [All] filter, where content with the Rent or Buy badge is displayed
5. Content search → [Rent or Buy] filter

Additionally, the method for renting or owning content may vary depending on the device used.

■ How to purchase on mobile devices

1. Android:

- To provide a more convenient experience for Rent or Buy content, we are currently improving the payment method on Android devices. Please access the Coupang Play web version (www.coupangplay.com) on your computer to complete your content purchase.
- Refer to the section below titled “How to purchase on the web version.”

2. iOS

- On the content detail page, tap the [Buy for KRW x,xxx] button → Select either [Rent] or [Buy] from the purchase options → Proceed with payment via Apple in-app purchase.

- Apple in-app purchases are processed using the payment method registered to your Apple account. To register or update your payment method, go to the [Settings] app on your iOS device → Tap your name at the top → Tap [Payment & Shipping] → Check, register, or add a payment method.

■ How to purchase on the web version

- On the content detail page, click the [Buy for KRW x,xxx] button → In the payment popup, select either [Buy] or [Rent] → Choose a Coupay payment method and agree to the terms of paid services → Click [Confirm] → Sign in with your Coupang ID → Enter your payment PIN → Payment completed

- If Coupang’s One-Touch Payment is enabled, you can conveniently complete purchases without entering your payment PIN each time.

■ How to purchase on Smart TV

- On the content detail page, click the [Buy for KRW x,xxx] button → Scan the QR code displayed in the popup using your mobile device’s camera → Tap the payment page URL shown on the camera screen to open it → Sign in with your Coupang ID → Select either [Rent] or [Buy] from the payment options → Choose a Coupay payment method and agree to the terms → Enter your payment PIN → Payment completed

Check the following information on the mobile, PC Web, and smart TV devices that support Coupang Play as below:

■ All mobile/tablet devices with iOS 11 or above
■ PC versions (www.coupangplay.com; Supported browser: Chrome, Edge, Whale, and Safari)
■ Samsung Smart TV Tizen 3.0 (models manufactured after 2017) or above
■ LG Smart TV webOS 3.5 (2017 model) or above

Content bought to own is available for lifetime viewing. 
For rented content, the viewing period may vary by title, and the rental expiration date is set from the time of payment.
 
■ The viewing period for rented content begins at the time of payment and lasts for the rental duration specified for each title. After that, the content will expire. (For example, if you rent a title with a 2-day rental period at 10 AM on December 1, it will be available until 10 AM on December 3.)
■ You can check the exact rental expiration date for each Rent or Buy title on its payment confirmation page or in your purchase history.

■ Rent or Buy titles, whether purchased to own or rented, are not available for download.

 
You can check the remaining viewing period for your purchased content by following the path below:
 
■ Check rental expiration date on the payment confirmation page
■ Click on the purchased content → Check rental expiration date on the content details page
■ [Profile] → [Rent or Buy] → Check rental expiration date for each title

Rent or Buy contents to which event coupons are applied are automatically registered during the checkout process. You can check whether a coupon is applied to the content at the checkout stage.

After selecting either the 'Rent' or 'Own' option for the content you wish to purchase, you can pay the final price with the event coupon applied.

You can see whether the event coupon has been applied below Coupay Payment Method in the checkout window.

You may request a refund for individually purchased content on Coupang Play within 7 days of purchase or before the rental period expires. However, please note that refunds are not available if any portion of the content has been viewed.
 
If you would like a refund, please open the Coupang Play app or website and select [Profile] → [Rent or Buy] → the three-dot menu in the right corner of the content → [Request Refund]. Then, select one of the refund reasons below and submit your request.
 
■ Purchased by mistake
■ Payment error
■ Change of mind
■ System errors related to content, video playback, etc.

 
After requesting a refund, you can check the refund processing status in the same menu. Refunds are processed within 3 business days from the date of request, using the original payment method. However, please be advised that processing times may vary depending on the payment provider and the bank, which may result in delays.

To ensure stable delivery of real-time news content, Coupang Play conducts transmission system maintenance every Tuesday at 5 PM. The maintenance may take a minimum of 5 minutes and up to 30 minutes, during which live news broadcasts will be temporarily unavailable.

We appreciate your understanding.

Coupang Play offers videos in their original form, as delivered by the content copyright holders. Please note that there may be slight differences in editing or content compared to the live broadcast or VODs provided on other platforms, and these differences do not indicate an error.

건전한 채팅 공간 운영을 위하여, 실시간 채팅 서비스 이용자는 관계 법령, 쿠팡플레이 약관, 본 실시간 채팅 운영 정책을 준수 해주시기 바랍니다. 아래의 운영 정책을 위반하는 내용은 채팅창 입력이 제한될 수 있으며, 해당 내용을 게시하는 경우 사전적/사후적 통지 없이 삭제될 수 있습니다. 또한, 실시간 채팅 서비스 이용이 제한될 수 있으며, 기타 민∙형사상 책임을 질 수 있습니다.

한편, 쿠팡플레이는 관련 법령을 준수하고 이용자들을 보호하기 위하여 일정한 금칙어를 설정하여 운영하고 있으며, 이에 해당하는 단어 또는 문구를 채팅창에 입력하는 것은 제한됩니다.

(1) 선량한 풍속과 사회질서를 현저히 해할 우려가 있는 내용

사회통념상 지나친 성적인 표현이나 폭력성·잔혹성·혐오성 등이 심각한 정보, 욕설 등을 사용하여 타인에게 혐오감 또는 불쾌감을 주는 내용

(2) 위법행위에 관한 정보

범죄를 목적으로 하거나 위법행위를 조장하는 내용 및 기타 건전한 법질서를 해할 우려가 있는 정보

(3) 사회통합 및 사회질서를 저해하는 내용

특정 종교 또는 종교의식을 비방하거나 성별, 종교, 장애, 나이, 사회적 신분, 출신, 인종, 지역, 직업 등을 차별 혹은 비하하는 발언

(4) 타인의 권리를 침해하는 내용

정당한 권한 없이 개인정보를 유포하거나 타인을 모욕하거나 타인의 명예를 훼손하는 행위 및 타인의 사생활의 비밀과 자유를 침해할 우려가 있는 정보

(5) 기타 건전한 채팅 공간 운영을 방해하는 내용

타인을 사칭하거나 사기적인 정보, 광고성 또는 영리목적의 정보, 특별한 이유 없이 반복적으로 게시하는 정보, 정당한 사유 없이 당사의 영업을 방해하는 내용

개정시행일 : 2025. 3. 28.

[쿠팡플레이 리뷰 운영정책]

제1조(목적)

본 운영정책은 쿠팡 주식회사(이하 “회사”)가 제공하는 쿠팡플레이 서비스(이하 “본 서비스”)의 이용과 관련하여 이용자의 권리침해(개인정보유출, 명예훼손 등)등에 따라 선의의 이용자에게 피해가 발생하지 않도록 함과 아울러 쿠팡플레이 리뷰 게시판(이하 “게시판”)을 건전하고 안전하게 이용할 수 있는 환경 조성을 목적으로 합니다.

제2조(게시판 운영 원칙)

① 본 운영정책에서 말하는 게시판은 다음과 같습니다.

1. 리뷰: 이용자가 댓글을 작성할 수 있는 리뷰게시판

2. 별점: 이용자가 콘텐츠에 부여하는 별점 기능

② 동조 제1항의 게시판은 이용자의 시청 결정을 위한 참고 자료로 활용되는 것으로, 기본적으로 다음과 같이 운영됩니다.

1. 이용자가 게시판에 작성한 게시물은 공개를 원칙으로 합니다.

2. 게시판에는 개별 게시판의 목적에 맞게 작성된 게시물만이 노출됩니다.

3. 게시판에 글/댓글 작성시 쿠팡에서 사용되는 ID 일부 및 이미지가 노출됩니다.

4. 회사는 건전한 리뷰문화의 조성을 위해 이용자의 게시글 작성 권한을, 콘텐츠를 시청한 이용자 등으로 제한할 수 있습니다.

5. 리뷰는 회사가 정한 기간 내에서만 작성이 가능하며, 1콘텐츠당 1회에 한해 작성할 수 있습니다.

6. 이용자는 이용자가 작성한 게시물에 대해 직접 수정/삭제할 수 있으며, 삭제된 리뷰는 재작성이 불가합니다. 단, 권리침해신고 등에 따라 블라인드 처리된 리뷰는 임시조치기간 이후 복원된 때에 삭제가 가능합니다.

7. 회사는 서비스 홍보 등의 목적을 위해 포털, 소셜 네트워크 서비스를 포함하여 회사가 승인한 국내외 웹사이트 모바일 앱 등에 이용자가 등록한 게시물을 이용자의 동의에 따라 공개할 수 있습니다.

③ 회사는 다음 각 호에 해당하는 경우, 이용자가 작성한 게시물을 사전 고지 없이 블라인드 처리 또는 이동, 삭제할 수 있습니다.

1. 회사가 제공하는 서비스의 내용이나 화면 구성이 변경되는 경우

2. 본 운영정책 등 회사의 게시물 관련 운영정책에 따라 정해진 기간 또는 시점을 기준으로 조정이 필요한 경우

3. 기술적 지원의 어려움 등 회사의 사정으로 인해 더 이상 해당 게시물을 노출할 수 없거나 이동 또는 삭제가 필요한 상황인 경우

④ 회사는 이용자가 게시판에 작성한 게시물이 본 운영정책을 준수하지 않는 경우 블라인드 처리 또는 이동, 삭제할 수 있으며, 이용자가 운영정책을 위반하는 행위를 반복할 경우 게시물 작성 권한 제한 등 적절한 조치를 취할 수 있습니다.

⑤ 회사는 회사의 합병, 영업양도, 회사가 운영하는 사이트 간의 통합, 서비스 개편 등의 사유로 원래의 게시물의 내용을 변경하지 않고 게시물의 게시 위치를 변경할 수 있습니다.

⑥ 이용자가 와우 멤버십 서비스를 탈퇴 하거나, 『와우 멤버십 서비스 이용 약관 』, 『쿠팡플레이 이용 기준』 등에 의하여 서비스 이용이 제한되거나 와우 멤버십 서비스 회원 자격을 상실한 경우 작성자의 명시적인 의사표시가 없다면 원칙적으로 노출되나, 게시물에 따라 임의로 블라인드 될 수 있습니다.

제3조(이용자의 의무 및 게시물 등록 기준)

① 이용자는 다음 각 호의 행위를 하여서는 안 됩니다.

1. 회사 또는 제3자의 저작권 등 지식재산권을 침해하는 행위

2. 회사 또는 제3자의 명예를 손상시키거나 업무를 방해하는 행위

3. 콘텐츠와 관계없는 내용 또는 무의미한 키워드를 반복하여 사용하는 행위

4. 게시판의 목적에 부합하지 않거나 본 운영정책에 위배되는 모든 행위

② 게시판에는 다음 각 호에 해당하는 내용이 포함된 게시물은 게시될 수 없습니다.

1. 게시판의 개별 목적에 부합하지 않거나 해당 콘텐츠와 관련 없는 내용

2. 상거래 유도 등 특정 단체 또는 개인의 영리를 위한 상업적 내용. 구체적인 내용은 아래 각목과 같습니다.

가. 특정 콘텐츠제공자의 콘텐츠만을 대상으로 하여 우호적인 내용의 게시물을 다수 반복적으로 게시하였고, 이러한 게시물의 내용 및 게시 횟수 등을 종합적으로 고려할 때 특정 콘텐츠제공자와의 경제적 이해관계가 있다는 점이 합리적으로 의심되는 경우

나. 특정 콘텐츠제공자의 콘텐츠만을 대상으로 하여 적대적인 내용의 게시물을 다수 반복적으로 게시하였고, 이러한 게시물의 내용 및 게시 횟수 등을 종합적으로 고려할 때 특정 콘텐츠제공자의 경쟁사업자와 경제적 이해관계가 있다는 점이 합리적으로 의심되는 경우

3. 정당한 사유 없이 당사의 영업을 방해하는 내용. 게시물을 통해 이용자간 분쟁 상황으로 판단되는 경우를 포함합니다.

4. 다른 사람에게 성적 수치심을 주거나 혐오감, 불쾌감을 유발하는 내용

5. 『정보통신망 이용촉진 및 정보보호 등에 관한 법률』, 『전자상거래 등에서의 소비자 보호에 관한 법률』, 『개인정보 보호법』, 『저작권법』 등 관련 법령상 불법 혹은 공서양속에 위배되는 경우

6. 정당한 권한 없이 타인의 권리(지식재산권, 개인정보, 명예훼손 등)를 침해하는 내용

7. 특정인의 개인정보가 노출되는 내용

8. 성인콘텐츠, 성인용품, 성매매 또는 유흥업소 관련 내용

9. 애인대행 및 역할대행 서비스 관련 내용

10. 선정적이거나 혐오, 폭력적인 내용

11. 웹하드, P2P, 무료 음원 제공 관련 내용

12. 게임 아이템 거래 관련 내용

13. 도박, 카지노, 경륜, 경마 등 사행성이 포함된 내용

14. 대부업, 대부중개업 등 사금융 관련 내용

15. 흥신소, 심부름센터 관련 내용

16. 이미테이션 제품 홍보/판매 등 관련 내용

17. 복권 판매 내용

18. 총기, 도검류 판매 내용

19. 불법건강식품, 주류, 담배, 마약, 불법의약품 관련 내용

20. 해킹, 크래킹 관련 내용

21. 기타 불법 및 범죄적 행위에 결부 및 불법 행위를 조장하는 내용

22. 특정 개인이나 집단, 단체, 성별, 민족, 인종, 종교, 장애인 등에 대한 비방 및 차별 내용

23. 용공 등 이적 표현물

24. 공공질서 및 미풍양속에 위반되는 내용

25. 콘텐츠에 대한 평가가 아닌 그 외 요소에 대한 평가로 판단되는 경우

26. 기타 관련법령 및 이용약관, 이용 기준, 운영정책에 위배되는 경우

제4조(이용 제한 등)

① 회사는 이용자가 게시하거나 전달하는 서비스 내의 모든 내용물이 제3조 제2항에 해당하는 경우 사전 통지 없이 일부 또는 전부를 블라인드 할 수 있습니다.

② 회사는 이용자의 게시물로 인한 피해를 주장하는 제3자가 특정 게시물에 대한 블라인드를 요청하는 경우, 내부 기준에 따라 사전 통지 없이 일부 또는 전부를 블라인드 할 수 있습니다.

[권리침해신고에 따른 게시글 조치]

③ 회사는 이용자가 본 운영정책을 준수하지 않는 경우 『쿠팡플레이 이용 기준』에 따라 이용자에 대한 본 서비스 이용 제한, 와우 멤버십 서비스 회원 자격 제한 또는 상실 등의 조치를 취할 수 있습니다.

④ 게시글이 상거래 유도 등 특정 단체 또는 개인의 영리를 위한 상업적 내용 및 정당한 사유 없이 당사의 영업을 방해하는 내용 등을 포함하고 있는 점이 확인된 경우에는 쿠팡은 회사 서비스 이용의 제한 조치를 취할 수 있습니다.

⑤ 이용자가 특정 콘텐츠에 대해 고의, 반복적으로 악의적인 별점을 부여하는 예외적인 경우, 해당 별점은 해당 콘텐츠의 별점 통계에 미산입될 수 있습니다.

부칙

본 운영정책은 2024년 10월 18일 공고되며, 2024년 10월 25일부터 시행됩니다.

Starting April 13, 2024, the monthly fee for WOW Membership has been changed to KRW 7,890.

For existing WOW Members, the updated fee will be applied starting in August 2024, on each member’s individual billing date.

If you do not complete the consent process before your billing date, your WOW Membership will be canceled on that date.

You can check details about the WOW fee change via the latest Coupang Play app pop-up, the latest Coupang app, or the Coupang website pop-up.

Coupang Play is continuously updated to ensure stable performance and improve functionality.

For the best viewing experience, we recommend always using the latest version of the Coupang Play app and website. Please refer to the instructions below to update.

■ Android app: Search for ""Coupang Play"" in the Google Play Store and update the app.

■ iOS app: Search for “Coupang Play” in the Apple App Store and update the app.

■ PC Web: Refresh the Coupang Play PC version or reconnect.

■ Android TV app: Search for ""Coupang Play"" in the Google Play Store and update the app.

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■ LG Smart TV app: Search for “Coupang Play” in the LG Content Store and update the app.

If you need assistance with issues such as harmful content for youth, suspected account theft, or personal data protection, you may contact the following agencies: 

■ Cyber Bureau, National Police Agency

 Report various cybercrimes such as hacking, viruses, and personal data theft.

 182 (no area code) / https://ecrm.police.go.kr

■  Korea Communications Standards Commission – Internet Dispute Resolution

 Counseling and dispute mediation on cyber rights violations such as defamation and sexual violence, occurring on information and communications networks

 02-3219-5114 / http://remedy.kocsc.or.kr

■ Korea Internet & Security Agency

 Consultation and reporting on personal data protection, illegal spam, hacking/viruses

 118 (no area code) / https://www.kisa.or.kr

■ Personal Information Dispute Mediation Committee

 Counseling and dispute mediation related to personal data breaches 

 1883-6972 (no area code) / https://www.kopico.go.kr

Thank you for your interest in Coupang Play.

Please refer to the Youth Protection Policy in the Terms of Use at the bottom of the Coupang Play website (www.coupangplay.com), and send an email to the Youth Protection Officer or Youth Protection Policy Administrator, or contact the Coupang Play Customer Center (1600-9800). We will promptly review and take action.

If you want to register your opinion on youth protection or need consultation regarding damage, please contact us using the information below. 

■ Coupang Play Customer Service: 1600-9800

■ Operating hours: 365 days, 24 hours 

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If the Coupang account used to submit your opinion is not your own, there may be limitations to the consultation we provide. 

If you experience any issues while using the service, please contact Coupang Play Customer Service at 1600-9800 at any time, and a professional customer service agent will promptly address your issues.

Coupang Play Customer Service is open 24/7. We will do everything we can do to minimize your inconveniences.

☎ Coupang Play App Customer Service: 1600-9800; Operating hours: 24/7

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■ Coupang has appointed a Chief Privacy Officer who is responsible for personal information processing. If you have any complaints related to personal information processing, please contact us using the contact information above and we will provide prompt assistance.

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